ISO 9001:2015 Quality Management System is an internationally recognized standard for business quality management. It is a business model implemented that ensures stability in the expected quality of products and services offered by an organization, always aiming at customer satisfaction.

ISO 9001 is the most common quality management standard that sets the requirements for a business to operate so that the end product (or service) meets the expectations of its customers and stakeholders.


By applying the standard, the following goals are met:

  • Enhance the reputation of a business by ensuring customer confidence
  • Combating competition by companies claiming market share by providing low-cost but dubious quality goods
  • Creating opportunities to penetrate international markets as it improves the image and credibility of the business
  • Reduce production costs by optimizing resource management and time
  • Improving employee awareness in quality management
  • Increasing customer satisfaction
  • The continuous improvement of the processes based on the application of objective monitoring and measuring mechanisms, and thus the upgrading of the company’s processes


The main and general objective of our Policy is to continually improve our business performance while creating added value for our customers, taking into account current regulations, safety and hygiene requirements as well as rapid technological developments.

Specifically, our company’s individual objectives of Quality are:

  • The continuously development and well performance of our business
  • Our customers maximum satisfaction
  • Continuously productivity growth


To achieve all the above CONSTRAT, has installed and continuously improves a Quality Management System that complies with the International Standard ISO 9001:2008.

Company’s Administration, estimates that the Quality Management System is an essential means of the strengthening its Business Position due to:

  • continuous improvement of the quality of its services
  • cost reduction
  • most efficient organization
  • best collaboration in the Company


The framework and means for defining and reviewing objectives targets of Quality, is set out in the System’s regular reviews by Administration.

Continuous improvement of quality performance and prevention of problems – non-compliance, presuppose awareness and systematic control in each individual process and as a whole. The way we use to control processes requires:

  • Clear definition of responsibilities for each process and for each job.
  • Written documentation of how the work is done (Procedures, Work Instructions, Audit Guidelines, etc.) where this seems necessary.
  • Continuous control of the recognized processes.
  • Keeping written evidence that proves the Quality of the services offered.
  • Developing programs to achieve the objectives and objectives of Quality.
  • A process to learn from its mistakes, to systematically ensure that it is not repeated (Corrective Actions) and to continuously improve its operations, as well as to create a framework and prevent mistakes.


Company’s Administration is committed to:

  • satisfy the applicable requirements
  • continuously improve the effectiveness of the Quality System
  • communicate the objective purposes and targets to employees

ISO 14001 standard is the most up-to-date rules approach, specifying the requirements for setting up an Environmental Management System for any industrial or other activity.

By applying the internationally recognized ISO 14001 standard, an operational & administrative model is established based on the following three commitments:

  • Prevention of pollution
  • Continuously improving environmental performance
  • Compliance with applicable laws and regulations


CONSTRAT specializes in the marketing of plumbing and other electromechanical equipment, as well as in the development of automation projects, considers the Environmental Protection as the biggest challenge.

Therefore we all respect the Environmental Aspects of our activities and we have all the necessary funds, so that we can practice an Environmental Management System according to the international standard ISO 1400:2015

The commitment for the Environmental Protection and limitation of the impact our activities, is realized through the following individual steps:

  • Continuous evaluation of the Environmental Aspects of our activities in order to reduce the Environmental Impact of the company
  • Continuous Improvement of the Environmental Performance, which is monitored through annual reviews as well as the adoption of Environmental targets
  • Commitment to meet the company’s conformation obligations
  • Undertakes precautionary measures to avoid emergency situations
  • Environmental education, training and motivation for the employees
  • Encourage of the internal and external communication relevant to the environmental issues

OHSAS 18001 aims at implementing a strict and effective level of occupational health and safety management. Health and safety in the working environment is one of the most important issues of modern work and is therefore covered by a wide range of legislative requirements.




The purpose of applying the standard is to:

  • Identify, evaluate and manage all potential risks by implementing risk reduction programs (at acceptable levels) and minimizing the risks of the working environment
  • Improve business performance
  • Establish a responsible image in the market


CONSTRAT has as its main policy to operate in a way that respects the health and safety of employees by preventing and reducing the impact of its activities and minimizing the health and safety risks of employees as well as visitors.


In particular is committed by the following, to:


  • comply with all legal and other requirements related to its activities, concerning the protection of health and safety at work and regularly evaluate the degree of its compliance
  • prevent accidents and diseases at the workplace by taking all the necessary measures
  • define targets as well programs which regularly reviews, so that continuously improve the performance of the company in health and safety issues at workplace
  • collaborate with national and local authorities who are in charge relevant with the health and safety of the workplace
  • ensure that personnel are aware of their responsibilities in accordance with the Health and Safety Management System as well as health and safety at work
  • communicate the policy at the employees as well as the interested parties


CONSTRAT policy is successfully achieved according to the Health and Safety Management System at Work, which meets the requirements of the standards, such as ELOT 1801 and OHSAS 18001


The framework and means for defining and reviewing the objectives and targets is set out in the System’s regular reviews by Administration.